Support
Something looks wrong, or you are not sure how to do it.
- Alerts not arriving, or monitoring that looks wrong
- Billing and invoices on your account
- Connecting WordPress, Chrome or Claude
- Whether something is on Free or paid
Contact
Questions? Email the team.
Two inboxes, so the right person sees your message first. Product help and billing go to support. Plans, volume and walkthroughs go to sales.
Sales
You are choosing a plan, or you have a lot of domains.
- Agency or Enterprise volume and custom limits
- A walkthrough of the Attention queue for your portfolio
- White-label status pages for client work
- Moving over from spreadsheets and ping tools
What should you include?
Three details that save a round trip.
- 1
The domain name
Tell us which domain or monitor you mean.
- 2
Expected versus seen
What you thought would happen, and what you saw instead.
- 3
How many domains
For plan questions, your domain count and whether clients need status pages.
Prefer to try it first?
Free covers 3 domains with uptime, DNS, SSL and renewals. Many questions answer themselves once you see your Attention queue.
FeaturesEvery product page, with screenshots
PricingPlan limits and what each tier adds
Free vs paidWhat unlocks when you upgrade
DocumentationStep-by-step help in the docs
We can help with
- Product behaviour and how signals map to Attention
- Plan limits and billing on your account
- Comparing Aepto with a ping-only uptime tool
We cannot
- Renew names or replace locks at your registrar
- Promise that a name from AI Discovery is available
Aepto is built and operated by Limitless Hosting Ltd, 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND. Email only; there are no walk-in office hours.